Vertical Solutions 2018-03-01T16:45:13+00:00

A New Era in Post Sales Service and Field Service Management

Field service and post sales service have become front and center as companies recognize their power in building customer relationships and driving new revenue streams. Your customers demand an excellent customer experience – you must constantly innovate with new solutions and enhanced service levels. At the same time, you must tightly manage every aspect of operations – from complex warranty support and entitlements to field service management and contact center operations. We have the technology you need to deliver the best customer experience, on the phone and in the field, mobile and desktop, online and in person.

Whether you are interested in creating new services to capture the opportunity of the Internet of Things, or need to control entitlement management, we can help. We deliver the comprehensive solutions you need to grow your service business.

Learn more about our multi-channel, cloud-based solutions that help you maximize revenue, minimize operating cost, increase customer retention, and create a post-sales service organization to compete and succeed in this new era.

Download our free eBook: The Future of Field Service

“The Service Council has benchmarked thousands of leading service organizations many of which are Vertical Solutions (VSI) Customers.  Of the many Technology Vendors whose Customers we've benchmarked, it is common for VSI Customers to achieve best-in-class performance. VSI provides a best-in-class solution for organizations looking to deliver exceptional customer experiences. As an organization, VSI's product depth and integration capabilities enable clients to streamline their customer service and asset management for excellent ROI.”  – John Carroll, CEO, The Service Council

John Carroll, CEO, The Service Council

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