VServiceManagement Meets the NetSuite SuiteCloud Platform’s Development Standards and Documented Best Practices; VSI Provides Post-Sales Services Solutions for NetSuite Users
Cincinnati, OH – March 26, 2014 – Vertical Solutions, Inc. (VSI), a developer of field service management and customer experience software solutions, today announced that its VServiceManagement™ solution has achieved ‘Built for NetSuite’ verification. The integrated solution enables companies to manage post-sales service operations, including field service, customer service, and entitlement management.
Built for NetSuite is a program for NetSuite SuiteCloud Developer Network (SDN) partners that provides them with information, resources and a method to verify that their applications and integrations, built using the NetSuite SuiteCloud Computing Platform, meet the latest NetSuite standards and best practices. The ‘Built for NetSuite’ program is designed to give NetSuite customers additional confidence that SuiteApps have been built to meet these standards.
VServiceManagement provides a true cloud solution that helps companies capture more revenue, strengthen customer relationships, and reduce operational costs. Companies can capture information in the field to better manage contracts, warranties, rebates, and inventory, and shorten billing cycles by generating customer invoices and capturing customers’ signatures on-site.
“Businesses recognize the value of tightly managing operations, and we have seen many companies already successfully using VServiceManagement for post-sales service management,” said Ron Wegmann Sr., CEO of VSI. “We are pleased to achieve the Built for NetSuite verification to highlight our partnership and showcase the value of our solution to our customers.”
“Post-sales service offers a strong opportunity for revenue growth, and VSI’s VServiceManagement can be a good match for our enterprise customers,” said Guido Haarmans, VP of Business Development for Technology Partners at NetSuite. “NetSuite is pleased that VServiceManagement achieved Built for NetSuite status.
Key features include:
- End-to-end service lifecycle management
- Inventory visibility, workload balancing, and SLA adherence
- Extensive service contracts and warranty entitlements management
- Business Process Management (BPM) functionality to develop and implement business rules
- Fully integrated dispatch and scheduling using technician skill sets, work load, inventory, request status, predictive maintenance programs, SLA, travel time, and other constraints
- Integration with numerous contact channels, including Unified Communications (UC), for service request creation
- Integration with all back-end systems, including inventory, logistics, and ERP
- HTML5 online/offline mobility supporting iOS, Android, Windows devices.
NetSuite’s SuiteCloud is a comprehensive offering of cloud-based products, development tools, and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. Based on NetSuite, the industry’s leading provider of cloud-based financials/ERP software suites, SuiteCloud enables customers to run their core business operations in the cloud, and software developers to target new markets quickly with newly created mission-critical applications built on top of mature and proven business processes. The complete SuiteCloud offering includes NetSuite’s multi-tenant, always-on SaaS infrastructure; the NetSuite Business Suite of applications (Accounting/ERP, CRM, and eCommerce); and the NS-BOS Development Platform.
The SuiteCloud Developer Network (SDN) is a comprehensive developer program for Independent Software Vendors (ISVs) that build apps for SuiteCloud. All available SuiteApps are listed on SuiteApp.com, a single-source online marketplace where NetSuite customers can find applications to meet specific business processes or industry-specific needs. For more information on SuiteCloud and the SDN program, please visit: http://www.netsuite.com/developers
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex post-sales service environments efficiently, effectively, and profitably. Companies use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VContactCenter™ for internal, external, and hybrid contact centers, and VServiceManagement™ for customer support, field service, and mobile environments. These application systems are available as a service or on-premise in a private- or public-cloud environment. VSI’s applications are flexible, integrate easily with internal legacy systems as well as external ERP solutions, and can be deployed rapidly. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.
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