Recognized as a leading offering to help field service organizations benefit from digital transformation for customer and asset lifecycle
Cincinnati, OH — September 5, 2018 — Vertical Solutions, Inc. (VSI), a developer of field service management and customer experience solutions, today announced that it was named to the latest Constellation ShortList™ for Field Service Management. The ShortList includes vendors that offer the key requirements for early adopters pursuing digital transformation, and that enable companies to be successful when providing service.
VServiceManagement™ is designed for today’s complex field service environments, and combines superior warranty and entitlement management controls with best-in-class field operations management in one package. Companies can automate best practices by designing and implementing their own business processes, and can deliver consistently excellent service, track operations, and build new services. VServiceManagement integrates with leading complementary solutions such as IoT, ERP, CRM, payment processing, and telematics platforms.
“Field service is a vital touchpoint in a customer’s experience and can be a strong revenue source when managed efficiently,” says Ron Wegmann, Sr., CEO, Vertical Solutions, Inc. “The emergence of the connected enterprise means that today’s service environments are complex – technology must be able to manage everything from IoT to capturing the ROI potential of asset optimization. We are proud that our comprehensive VServiceManagement solution has been recognized in the Constellation ShortList for Field Service Management as a Solution to Know.”
“The latest Constellation ShortList updates reflect the leading solutions sought after by both our analysts and early adopter clients. We often work with market leaders and fast follower clients to identify the leading solutions that apply exponential technologies to enterprise scale and security requirements. These lists constantly change, and the updates reflect the dynamism in the market and the expertise our analysts have in recommending the best solutions to our clients,” says R “Ray” Wang, chairman and founder at Constellation Research.
Constellation advises leaders on leveraging disruptive technologies to achieve business model transformation. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined through client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research. The Constellation ShortList is frequently updated as market conditions change.
About Constellation Research
Constellation Research is an award-winning, Silicon Valley-based strategic advisory and futurist research firm. Constellation’s analysts serve as innovation advisors for leaders and Global 2000 organizations navigating the challenges of business-model disruption and transformation. Unlike legacy analyst firms, Constellation works closely with solution providers, partners, and its Constellation Executive Network of innovative buy-side leaders, C-suite executives and board of directors to lead the way in disrupting technology and research coverage areas. The goal – deliver to clients what they need to achieve valuable business results.
For more information about Constellation Research, visit www.ConstellationR.com
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex field service environments efficiently, effectively, and profitably. Companies use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VContactCenter™ for internal, external, and hybrid contact centers, and VServiceManagement™ for customer support, field service, and mobile environments. VSI’s solutions are flexible and integrate easily with internal legacy systems as well as external ERP solutions. VServiceManagement has a standard integration offering with Microsoft Dynamics, is a Built for NetSuite (BFN) verified solution, and is on the Constellation ShortList™ for Field Service Management. With headquarters in Cincinnati, OH, VSI has partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.