VSI’s post-sales field service management solution offers real-time, sophisticated integration with Microsoft Dynamics AX, enabling seamless financial data exchange and improved business operations
Cincinnati, OH — June 10, 2014 — Vertical Solutions, Inc. (VSI) announced today that its post-sales field service management solution, VServiceManagement™, has passed the Software Solution Test for Microsoft Dynamics AX, which is a major requirement for Certified for Microsoft Dynamics® status.
Certified for Microsoft Dynamics is Microsoft Corp.’s highest standard for partner-developed software. This certification represents a significant step in elevating the standard for partner-developed software solutions for industry-specific business applications. Solutions with a successful software test have demonstrated development quality and compatibility with the Microsoft Dynamics products. VeriTest, a service of Lionbridge, performed independent and rigorous testing on the solution’s integration with Microsoft Dynamics. Vertical Solutions, Inc. has also earned the Microsoft Certified Partner designation with the ISV Competency.
“Microsoft Dynamics AX 2012 R3 is built to deliver amazing experiences throughout an organization in a way that enables them to engage, connect, and interact with their customers and partners like never before,” says Christian Pedersen, General Manager, Microsoft Dynamics AX. “It is great to see our partners such as VSI, build their Microsoft Dynamics AX practices and get certified with solutions that help businesses run agile operations that exceed customer needs and enable business growth.”
“As Industrial Equipment and other manufacturing companies look to add additional revenue streams to make up for slower sales, field service has become increasingly important in this sector. Large field sales organizations require a solution that is robust and offers customers integrated mobility options. Vertical Solutions’ Field Service offering is an option our Microsoft Dynamics customers can consider as it gives them a rich set of features, integration with Microsoft Dynamics, and mobile capability,” says Gilbert Garcia, Director US Dynamics Manufacturing Industries.
VSI’s VServiceManagement™ helps companies manage complex post-sales and field service environments efficiently, effectively, and profitably. The integration with Microsoft Dynamics AX enables companies to benefit from the native business logic and workflows of each system, yet share all service information with financial implications – including entitlements, incurred costs, inventory, and invoicing – in real time.
According to recent research from Gartner, Inc., the average reported time to return on investment (ROI) for field service applications is nine months. Among the reasons cited in the research were technician efficiency, inventory management, faster invoicing, and customer satisfaction. When asked for the top three most-important reasons for selecting a vendor’s field service solution, the ability to integrate to ERP was cited as the No. 1 reason the most.
“Companies recognize that post-sales service management can strengthen operations, build tighter customer relationships, and enhance revenue opportunities. This integration between Microsoft Dynamics AX and VServiceManagement extends the value of both solutions,” says Ron Wegmann, Sr., CEO, Vertical Solutions, Inc. “By achieving this important milestone, our joint customers can take their post-sales service operations to the next level.”
To build the integration, VSI used the Microsoft Application Integration Framework though VSI’s VSM Connector, which enables VSM and Microsoft Dynamics AX to communicate and share data on a real-time basis using web services.
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex post-sales service environments efficiently, effectively, and profitably. Companies use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VServiceManagement™ for customer support, field service, and mobile environments. These solutions are available as a service or on-premise in a private- or public-cloud environment. VSI’s applications are flexible, integrate easily with internal legacy systems as well as external ERP solutions, and can be deployed rapidly. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.
Lionbridge Technologies, Inc. (NASDAQ: LIOX) is a provider of globalization and offshoring services, including VeriTest software testing services. Based in Waltham, Mass., Lionbridge maintains solution centers in 26 countries and provides services under the Lionbridge and VeriTest brands. To learn more, visit http://www.lionbridge.com.
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 Gartner “Survey Analysis: Field Service Management Shows ROI in Nine Months and Field Service Mobility Has Improved Greatly”, William McNeill and Michael Maoz, 29 April 2014