Cincinnati, OH — October 20, 2016 — Vertical Solutions, Inc. (VSI) a developer of field service management and customer experience solutions, today announced that it was named to the Constellation ShortList™ for Field Service Management. With 52 percent of the Fortune 500 turning over since 2000, success requires a rethink around the core mission and business model of an organization. The companies included on the Constellation ShortList provide the key functionality and requirements for early adopters pursuing digital transformation initiatives.
Vertical Solutions’ enterprise field service management solution, VServiceManagement™, enables companies to break new ground with innovative service offerings, build revenue, and extend customer relationships. VServiceManagement helps companies maximize revenues on entitlements and warranties, on agent performance for cross-selling and up-selling, and on creating new services that address global trends such as the Internet of Things (IoT). It also integrates tightly with major ERP solutions, which places field service as a central part of a company’s business operations rather than an afterthought.
“We are honored to be recognized by Constellation Research in its inaugural ShortList for Field Service Management,” says Ron Wegmann, Sr., CEO of Vertical Solutions, Inc. “We have developed our VServiceManagement solution to help companies use digital transformation as a platform for building new offerings, creating new revenue streams, and strengthening operations.”
“Form must follow function in digital transformation. Once you craft the right digital business models, you’ll need the right digital technologies for success,” said R “Ray” Wang, chairman and founder at Constellation Research. “As organizations implement digital programs to disrupt an industry, employment of the right tools will determine whether or not the program is successful; each Constellation ShortList guides companies to the right technologies for their transformation initiatives.”
Constellation advises early adopters using disruptive technologies to achieve business model transformation. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined by Constellation Research through client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research.
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex post-sales service environments efficiently, effectively, and profitably. Companies use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VContactCenter™ for internal, external, and hybrid contact centers, and VServiceManagement™ for customer support, field service, and mobile environments. These application systems are available as a service or on-premise in a private- or public-cloud environment. VSI’s applications are flexible, integrate easily, and complement and extend ERP solutions. VServiceManagement™ has Certified for Microsoft Dynamics® (CfMD) status, is a Built for NetSuite (BFN) verified solution, and is positioned in Gartner’s Magic Quadrant for Field Service Management. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.