VSI’s VServiceManagement post-sales service solution enables companies to be flexible and nimble when providing service
Cincinnati, OH — September 21, 2017 — Vertical Solutions, Inc. (VSI), a developer of field service management and customer experience solutions, today announced that it was named to the Constellation ShortList™ for Field Service Management. The ShortList includes solutions that have the best capabilities to help employees serve customers, and that enable companies to be flexible and nimble when providing service.
VSI’s VServiceManagement solution includes the features that Constellation Research has determined are vital for post-sales service:
- Good diagnostics prior to rolling out the truck
- Resource management
- Case management
- Communication with the customer on the status of the technician’s arrival
- Resource allocation
- Inventory optimization
- Mobile enablement
VServiceManagement™ is designed for today’s complex post-sales service environments, and combines superior warranty and entitlement management controls with best-in-class field service operations management in one package. Companies can automate best practices by designing and implementing their own business processes, and can deliver consistently excellent service, track operations, and build new services. VServiceManagement integrates with many leading ERP solutions.
“Companies today understand that their field service divisions are among the most powerful resources for increasing customer retention and driving new revenue streams. They must be augmented by tight control of assets, including the increasing focus of IoT platforms coupled with field service solutions for strong returns. A field service management solution such as VSI’s VServiceManagement helps companies unlock that value,” says Ron Wegmann, Sr., CEO, Vertical Solutions, Inc. “We are proud to be named once again to the Constellation ShortList for Field Service Management.”
Constellation advises early adopters using disruptive technologies to achieve business model transformation. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined by Constellation Research through client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research.
About Constellation Research
Constellation Research is an award-winning, Silicon Valley-based strategic advisory and futurist research firm. Constellation’s analysts serve as innovation advisors for leaders and Global 2000 organizations navigating the challenges of business-model disruption and transformation. Unlike legacy analyst firms, Constellation works closely with solution providers, partners, and its Constellation Executive Network of innovative buy-side leaders, C-suite executives and board of directors to lead the way in disrupting technology and research coverage areas. The goal – deliver to clients what they need to achieve valuable business results.
For more information about Constellation Research, visit www.ConstellationR.com
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex post-sales service environments efficiently, effectively, and profitably. Companies use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VContactCenter™ for internal, external, and hybrid contact centers, and VServiceManagement™ for customer support, field service, and mobile environments. These application systems are available as a service or on-premises in a private- or public-cloud environment. VSI’s applications are flexible, integrate easily with internal legacy systems as well as external ERP solutions, and can be deployed rapidly. VServiceManagement is certified for Microsoft Dynamics, a Built for NetSuite (BFN) verified solution, and is on the Constellation ShortList™ for Field Service Management. With headquarters in Cincinnati, OH, VSI has offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.
Disclaimer: Constellation Research does not endorse any solution or service named in its research.