service delivery

/Tag: service delivery

Servitizing IoT will Unlock New Business Models for Field Service

It won’t be long before IoT will become part of our computing fabric. Sensors are being placed on many parts during the manufacturing process so that it’s not just one sensor creating an alert (like M2M) but a network of alerts combined with artificial intelligence predicting a failure. This web of networked sensors may soon [...]

2017-11-01T19:55:59+00:00Blog|

Power Pro-Tech Scales for Growth with VServiceManagement from Vertical Solutions, Inc.

Cincinnati, OH — March 14, 2017 — Vertical Solutions, Inc. (VSI), a developer of field service management and customer experience solutions, today announced that Power Pro-Tech has deployed its VServiceManagement™ solution to improve field service operations and scale to meet the demand for its emergency power generation service solutions. With a seamless integration with Microsoft [...]

2017-03-14T10:31:26+00:00News|

3D Printing Creates New Possibilities for Industrial Internet of Things

I went to the Chief Executive Network’s Smart Manufacturing Summit wondering what new things I would learn about the Industrial Internet of Things (IIoT) and Additive Printing (3D Printing). In addition to a holistic overview from the 100 Manufacturing CEOs in attendance (check out eLogic’s The Voice of the Customer on the Industrial Internet of [...]

2017-01-24T17:29:13+00:00Blog|

Isn’t Big Data Just Data? Why All Things Post-Sale Have “Big” Implications

One of the more interesting comments regarding big data during a recent Gartner conference was that customers aren’t necessarily talking about big data — analysts and vendors are. This is bringing the big data question to the forefront for many organizations. The idea that well, yes, we have a lot more data these days seems [...]

2017-01-24T16:39:28+00:00Blog|

Why Field Service Has the Upper Hand When it Comes to Social Collaboration

Social blogger and management consultant Brian Vellmure, says that the one remaining competitive advantage is the customer experience “How Social Technologies Contribute to a Better Customer Experience“. And he’s right when he says that Customer Experience is the one thing that’s nearly impossible to duplicate. He cites statistics to back it up, including that 86% [...]

2017-01-24T14:50:07+00:00Blog|