long tail services

/Tag: long tail services

Servitizing IoT will Unlock New Business Models for Field Service

It won’t be long before IoT will become part of our computing fabric. Sensors are being placed on many parts during the manufacturing process so that it’s not just one sensor creating an alert (like M2M) but a network of alerts combined with artificial intelligence predicting a failure. This web of networked sensors may soon [...]

2017-11-01T19:55:59+00:00Blog|

Microsoft’s $2.5B Minecraft Acquisition Spotlights a Hidden Gem: Field Service Technology

With its $2.5B acquisition of Minecraft, Microsoft has a lot on its plate. One thing that may not be on its mind is field service technology…or is it? If you follow the complicated path through the Internet of Things (IoT) towards the endgame of “How are we going to service this transformation of connected devices,” [...]

2017-01-24T17:37:19+00:00Blog|

Could the Glue of the Internet of Things be Field Service?

Information about the Internet of Things (IoT) has been coming so quickly that it’s a bit overwhelming to take stock of where field service plays in this arena. We know it’s related. We can feel the potential. But it’s too early to draw a line around IoT with new insights coming daily. The one area [...]

2017-01-24T17:03:39+00:00Blog|

Step Outside the Box: The New Imperative for Service & Manufacturing

A client recently asked us, “How do we rank when it comes to innovation? If you were to benchmark our organization against your best customer, where would we fall?” It took us a few minutes, as these aren’t easy questions. My first thought was, “You rank high. You rank as one of the highest for [...]

2017-01-24T16:54:12+00:00Blog|