FSM automation

/Tag: FSM automation

Vertical Solutions, Inc. a Best of Breed Vendor in Constellation ShortList™ for Field Service Management

VSI’s VServiceManagement post-sales service solution enables companies to be flexible and nimble when providing service Cincinnati, OH — September 21, 2017 — Vertical Solutions, Inc. (VSI), a developer of field service management and customer experience solutions, today announced that it was named to the Constellation ShortList™ for Field Service Management. The ShortList includes solutions that [...]

2017-09-21T11:35:58+00:00News|

Field Service Management Solution Streamlines Complex Contract Management

Robust project management for field service with real-time status reporting, additional configuration options, Azure compatibility, and expanded NetSuite API are key new features of Vertical Solutions’ latest release of VServiceManagement™ Cincinnati, OH — June 13, 2017 — Vertical Solutions, Inc. (VSI), a developer of field service management and customer experience solutions, today announced a significant [...]

2017-06-11T14:45:27+00:00News|

Servitizing IoT will Unlock New Business Models for Field Service

It won’t be long before IoT will become part of our computing fabric. Sensors are being placed on many parts during the manufacturing process so that it’s not just one sensor creating an alert (like M2M) but a network of alerts combined with artificial intelligence predicting a failure. This web of networked sensors may soon [...]

2017-11-01T19:55:59+00:00Blog|

3D Printing Creates New Possibilities for Industrial Internet of Things

I went to the Chief Executive Network’s Smart Manufacturing Summit wondering what new things I would learn about the Industrial Internet of Things (IIoT) and Additive Printing (3D Printing). In addition to a holistic overview from the 100 Manufacturing CEOs in attendance (check out eLogic’s The Voice of the Customer on the Industrial Internet of [...]

2017-01-24T17:29:13+00:00Blog|

The Field Service Secret Weapon: FSM Automation for Entitlements

It used to be that CRM Field Service Management (FSM) meant managing the entire service process, from taking a service request/work order, asking diagnostic questions, scheduling an engineer – hopefully via an optimized process, to dispatching to the customer. The tech appeared on site with phone, laptop or mobile device on hand – online, hybrid [...]

2017-01-24T17:39:53+00:00Blog|