New and extended business modules for customer experience management software include configurable self-help portals, enhanced field service technician mobility applications, real-time integration with Microsoft Dynamics AX, and dynamic field scheduling with optimization
Atlanta, GA — Microsoft Dynamics Convergence — March 17, 2015 — Vertical Solutions, Inc. (VSI), the developer of customer experience management software solutions, announces new business modules for field service solution VServiceManagement™. Modules include self-service supply chain portals, a multi device field technician app that includes Android and iOS apps for field service management, a routing and scheduling optimizer, and a robust Microsoft Dynamics AX API. These modules are integrated in the cloud version of the field service management software, and also are available for on-premise installations.
- MyServicePortal™ enables external partners and customers across the service supply chain to schedule, monitor, and manage their service experience via a secure, online portal. This self-help portal experience offers real-time configurable dashboards, appointment scheduling, service history, and parts orders. All service-related information is available via any device, at any time.
- FieldCom™ is a highly configurable online/offline mobility application for field service organizations. Field technicians can access current assignments, view inventory levels, access knowledge articles, create parts orders, view their KPIs, and more while posting their labor, parts, and expenses. Additional functions such as signature capture, payment processing, and bar code scanning are also now available. Featuring online and offline capability, FieldCom supports iOS, Android, and Windows-based smartphones, tablets, and notebook devices.
- VSchedulerTM delivers dynamic optimized field scheduling, mapping, and routing. Field technician scheduling can incorporate skills, service level agreements (SLAs), travel times, inventory availability, shift patterns, and more. When variables change, VScheduler suggests the most efficient and cost-effective route and schedule for each field tech, with auto-updating when variables change. Further, integration with leading GPS/telematics providers allows for geo-fencing and automated alerts throughout the scheduling process, enabling a satisfying customer experience.
- VSM-Connector™ offers real-time integration with Microsoft Dynamics AX, using direct web services. The Certified for Microsoft Dynamics (CfMD) integration enables companies to benefit from the native business logic and workflows of each system, yet share all service information that has financial implications – including entitlements, incurred costs, inventory, and invoicing – in real time.
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex post-sales service environments efficiently, effectively, and profitably. Companies use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VContactCenter™ for internal, external, and hybrid contact centers, and VServiceManagement™ for customer support, field service management, and mobile environments. These application systems are available on-premise or as a service in a private- or public-cloud environment. VSI’s applications are flexible, integrate easily, and complement and extend ERP solutions. VServiceManagement™ has passed the Software Solution Test for Certified for Microsoft Dynamics® (CfMD) status and is a Built for NetSuite (BFN) verified solution. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.