Driessen Culligan chooses VServiceManagement to support its residential Culligan water franchise as well as its Ultrapure industrial water treatment operations
Cincinnati, OH — September 12, 2018 — Vertical Solutions, Inc. (VSI), a developer of cloud-based field service management and customer experience solutions, today announced that its VServiceManagement solution has been chosen by Driessen Water, Inc. (Culligan/Ultrapure) to manage service and support for its Culligan water residential franchise footprint and for its Ultrapure industrial water treatment system installed base. VServiceManagement is an end-to-end field service management platform that leverages existing back-office systems while seamlessly managing business processes from work order creation to completion. Driessen Water is one of the largest Culligan franchisee groups in North America with 270+ service professionals in 25 locations.
Driessen Culligan partnered with VSI to implement a solution to help manage its fast-growing water franchise operations, where more than 180 technicians deliver bottled water to homes and businesses and repair water cooler equipment throughout Minnesota, Indiana, Ohio, and Texas. The company also will use VServiceManagement to manage field service, preventive maintenance, and support for distributors and customers of its commercial and industrial water treatment systems.
“We are the leading water resource for homes, businesses, and commercial and industrial operations, and our service performance is key to our reputation,” says Mike Herman, Driessen Culligan. “We chose VSI because it has in-depth expertise in complex and industrial support operations, and because its VServiceManagement solution can help us grow both sides of our business: our Culligan residential water franchise and our industrial and commercial operations.”
VServiceManagement™ is designed for today’s complex field service environments, and combines superior warranty and entitlement management controls with field service operations management in one package. Companies can automate best practices by designing and implementing their own business processes, and can deliver consistently excellent service, track operations, and build new services to take advantage of market trends including the Internet of Things (IoT). VServiceManagement integrates with many leading ERP solutions, including NetSuite, which Driessen Culligan has also deployed.
“Driessen Culligan continues to expand its residential water franchise footprint while building a strong base in industrial and commercial markets,” says Ron Wegmann, Sr., CEO, Vertical Solutions, Inc. “We are proud to partner with them to support their extensive field service operations and help them grow while delivering exceptional support.”
About Driessen Water, Inc.
Driessen Culligan is a 53-year old family corporation, consisting of 22 regional facilities. Its service distribution serves all of Texas, Minnesota, Iowa, Indiana, and northwestern Ohio. With our unique industrial capabilities supported by four deionization processing plants and three bottled water facilities, we have a worldwide market. With a service base of over 250 employees and a fleet of 150 vehicles, we provide unequaled service to our 100,000 residential and industrial clients.
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex field service environments efficiently, effectively, and profitably. Companies use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VContactCenter™ for internal, external, and hybrid contact centers, and VServiceManagement™ for customer support, field service, and mobile environments. VSI’s solutions are flexible and integrate easily with internal legacy systems as well as external ERP solutions. VServiceManagement has a standard integration offering with Microsoft Dynamics, is a Built for NetSuite (BFN) verified solution, and is on the Constellation ShortList™ for Field Service Management. With headquarters in Cincinnati, OH, VSI has partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.