Deploys VServiceManagement to support 225% growth in skilled labor workforce placement business
Cincinnati, OH — December 3, 2015 — Vertical Solutions, Inc. (VSI) announces that Core Crew has chosen VServiceManagement™ to support its skilled labor placement business. With 225 percent growth in 2015 and triple-digit growth anticipated for 2016, the company needed a flexible and secure solution to help recruit and manage its craftsmen workforce and match them to the correct job site. VServiceManagement is a cloud-based software solution that helps companies improve service and workforce management to grow revenues and increase customer satisfaction.
Core Crew was founded in 2008 to provide skilled labor including pipe welders, fitters, and electricians to its founding customer United Group Services. “We started with the business because we couldn’t find a company that could get us the people we needed with the right skills, at the right time,” says Dan Freese, President, United Group Services. “We quickly discovered a huge opportunity providing this service to other contractors. We needed a software solution that would scale with us to support our triple-digit growth.”
Traditional CRM solutions did not have the robust options needed by Core Crew’s recruiters and contact center team for resource management. It selected VServiceManagement for its depth of search functionality to match resources by skills and geography, ability to quickly add new criteria, mobile accessibility, and job-seeker portal functionality, all with a user-friendly interface. “This is the heart of our business, so it is a big deal to us to get it right,” says Darren Callihan, Director of Operations, Core Crew. “The VServiceManagement solution interfaces with our web site so that job applicants’ information automatically populates the database, and it delivers all of the reports we need to manage the business effectively.”
Core Crew anticipates quickly scaling to several hundred internal users on VServiceManagement along with hundreds of thousands of external workers accessing the system. “We’re in a demanding, 24/7 business,” says Darren. “We wouldn’t have been able to have this growth without the right technology and support of VSI.”
“Core Crew has an excellent offering in a dynamic market, and this technology was the missing piece to fuel its planned growth,” says Ron Wegmann, Sr., CEO, Vertical Solutions, Inc. “VServiceManagement is known for supporting complex service operations, but it is a natural fit for resource management. We are excited to help Core Crew grow.”
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex post-sales service environments efficiently, effectively, and profitably. Companies use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VContactCenter™ for internal, external, and hybrid contact centers, and VServiceManagement™ for customer support, field service, and mobile environments. These application systems are available as a service or on-premise in a private- or public-cloud environment. VSI’s applications are flexible, integrate easily, and complement and extend ERP solutions. VServiceManagement™ has Certified for Microsoft Dynamics® (CfMD) status, is a Built for NetSuite (BFN) verified solution, and is positioned in Gartner’s Magic Quadrant for Field Service Management. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.