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VSI is the Right Fit for ACCO Brands

ACCO Brands Chooses Field Service Solution from VSI Offices around the world are equipped with products from ACCO Brands Corporation. It is one of the world's largest designers, marketers, and manufacturers of branded academic, consumer, and business products. It is well known for office supplies including ring binders, staplers, notebooks, and calendars as well as [...]

2017-09-07T12:41:36+00:00Blog|

How the Cloud, IoT, and AI are Driving the Post-Sales Services Revolution for Manufacturing

Manufacturers increasingly recognize that a focus on post-sales services can drive significant revenue. From tightening processes in entitlement management to building new long-tail service solutions, aftermarket service for manufacturers is growing in importance. Key to this transformation is technology to power service operations, processes, and people. With the advances in cloud-based service solutions, manufacturers finally [...]

2017-12-19T09:52:57+00:00Blog|

Servitizing IoT will Unlock New Business Models for Field Service

It won’t be long before IoT will become part of our computing fabric. Sensors are being placed on many parts during the manufacturing process so that it’s not just one sensor creating an alert (like M2M) but a network of alerts combined with artificial intelligence predicting a failure. This web of networked sensors may soon [...]

2017-11-01T19:55:59+00:00Blog|

3D Printing Creates New Possibilities for Industrial Internet of Things

I went to the Chief Executive Network’s Smart Manufacturing Summit wondering what new things I would learn about the Industrial Internet of Things (IIoT) and Additive Printing (3D Printing). In addition to a holistic overview from the 100 Manufacturing CEOs in attendance (check out eLogic’s The Voice of the Customer on the Industrial Internet of [...]

2017-01-24T17:29:13+00:00Blog|

Microsoft’s $2.5B Minecraft Acquisition Spotlights a Hidden Gem: Field Service Technology

With its $2.5B acquisition of Minecraft, Microsoft has a lot on its plate. One thing that may not be on its mind is field service technology…or is it? If you follow the complicated path through the Internet of Things (IoT) towards the endgame of “How are we going to service this transformation of connected devices,” [...]

2017-01-24T17:37:19+00:00Blog|

Could the Glue of the Internet of Things be Field Service?

Information about the Internet of Things (IoT) has been coming so quickly that it’s a bit overwhelming to take stock of where field service plays in this arena. We know it’s related. We can feel the potential. But it’s too early to draw a line around IoT with new insights coming daily. The one area [...]

2017-01-24T17:03:39+00:00Blog|

Step Outside the Box: The New Imperative for Service & Manufacturing

A client recently asked us, “How do we rank when it comes to innovation? If you were to benchmark our organization against your best customer, where would we fall?” It took us a few minutes, as these aren’t easy questions. My first thought was, “You rank high. You rank as one of the highest for [...]

2017-01-24T16:54:12+00:00Blog|

Isn’t Big Data Just Data? Why All Things Post-Sale Have “Big” Implications

One of the more interesting comments regarding big data during a recent Gartner conference was that customers aren’t necessarily talking about big data — analysts and vendors are. This is bringing the big data question to the forefront for many organizations. The idea that well, yes, we have a lot more data these days seems [...]

2017-01-24T16:39:28+00:00Blog|

You Can’t Put Your Finger On It – But You’re Losing Post-Sales Service Revenue

You’re losing revenue. Often times you may even have ideas where you’re losing it. In these days where products are increasingly commoditized, post-sales service has become a key strategy in regaining lost revenues. Could it be that you’re simply not capturing and acting on the correct vendor warranty data? Or perhaps your executives have unrealistic [...]

2017-01-24T15:50:22+00:00Blog|

The Field Service Secret Weapon: FSM Automation for Entitlements

It used to be that CRM Field Service Management (FSM) meant managing the entire service process, from taking a service request/work order, asking diagnostic questions, scheduling an engineer – hopefully via an optimized process, to dispatching to the customer. The tech appeared on site with phone, laptop or mobile device on hand – online, hybrid [...]

2017-01-24T17:39:53+00:00Blog|