VSI-Aberdeen Webinar

Increase the Fiscal Performance of Your Service Operation:
Strategic Service Management

Are you maximizing your potential for generating revenue in your service operations? Have you heard stories of companies successfully implementing new strategies, and wished that you could do the same?

Please join us for this 50-minute webinar featuring industry expert, Amit Jain, from Aberdeen, who will offer insight and findings from Aberdeen Group's most recent benchmark study on Strategic Service Management. Representatives from ABB and VSI will provide an overview of how ABB is leveraging this approach to drive revenue, profit and customer retention.

Amit Jain is Aberdeen's Research Director of Service Chain Management practices, and spearheads research of technology-driven business value in the service operations. Read More...

Bill McGovern is the Operations Manager of the ABB North America Customer Service Center and is responsible for the 24x7x365 operation for all ABB Services and Customer Helpdesk both locally (North America) as well as globally for 800xA CoE related support cases.   Read More...

Dave Miller is Director of Field Service Systems for VSI. Dave has been with the company since 1996.   Read More...