Bill McGovern is the Operations Manager of the ABB North America Customer Service Center and is responsible for the 24x7x365 operation for all ABB Services and Customer Helpdesk both locally (North America) as well as globally for 800xA CoE related support cases. He focuses on customer contact integrity for Field Services, Logistics, Technical (phone) Services, Training Registrations and Sales/Marketing. As Department Quality Coordinator, Bill manages these Services by the AT Service Quality Management System for ABB. Bill has spent the most recent six years in the ABB Service Center developing customer and CSR relations to the ever-increasing volume of contacts and continual improvement.
Bill has 11 years experience in ABB's organizations; beginning as Project Engineer / Manager of Control Systems in the Process & Utility Automation groups with emphasis on Water related projects. He spent 20+ years in the Process Control Industry with hands on experience of ABB, Allen-Bradley, Bailey, Bristol Babcock, Fischer&Porter, Foxboro, Honeywell, and Totalflow controllers as well as Instrumentation and Drives devices and systems.