PowerHelp for Field Service

Coupled with the PowerHelp for Customer Service module, the PowerHelp for Field Service solution allows for cost effective service management.

PowerHelp for Field Service allows organizations to plan, route, track, and dispatch service technicians in any service environment. Within most organizations a seamless transition from functionality to field service activities is an expensive integration of legacy systems but PowerHelp for Field Service has positioned itself as cost-effective solution for these environments.

PowerHelp for Field Service allows your front-end solution to combine basic service functionality in an efficient and cost effective manner. PowerHelp's open platform can also allow for on-time, on-budget integration to your current legacy ERP systems while also offering extensive add on mobile solutions including hand held and cellular phone options.

PowerHelp Field Service Features

• Seamless Customer Management with Contact Center / Personalized views are available for Executives, Managers and Technicians
• Focused "Management Center" views provide concise summaries of all information relative to each user's individual span-of-control
• Customer and Vendor Contracts allow flexible billing options and highly configurable SLA setup with ability to define item-specific T's & C's
• Blackberry and Pocket PC wireless remote connectivity for Field Technicians
• "Portals" or "Dashboards" are available for various system data - Contracts Center, Customer Center, Site Center
• Scheduling provides graphical drag-and-drop schedule management along with assignment guidance via the FE-Locator. Also provides ability to post non-call related time (i.e., training, vacations, sick leave, etc.)
• Integration to back end ERP Systems providing a flexible tool for the User/Technician

Out of the Box Functionality: Time Keeping & Expense Management Knowledge Management with FAQ's, Tech Notes and Decision Trees Flexible Contract Management and multi-tiered Warranty Tracking Service Project Management Scheduling with Drag and Drop Workload Displays and assignment guidance with mapping integration Customer Surveys Full Labor, Parts Usage, and Expense Posting Billable / Non-Billable Time Reporting Inventory Tracking including Trunk-stock Parts Orders, RMA's, and Depot Repair Rules-based Email / Page Notifications

Add On Modules: Laptop, Blackberry, and Pocket PC Mobile Options. Training and Event Management Customer Self-Service Portal Dealer Self –Service Portal Active Directory Integration MS Exchange Integration Telephony Integration (CTI)