PowerHelp Surveys

PowerHelp's survey module is a one-stop solution for managing feedback. From simple customer satisfaction surveys to large, complex, international market research, we have a solution that will meet your requirements.

Our survey Module includes a full suite of tools for creating, sending, and analyzing survey data.

PowerHelp Advantages:

Built Into the Application - Surveys utilize data that is captured within the application, such as customer information and closed call data.
Unlimited Surveys, Responses and Questions - Create unlimited surveys with unlimited questions and collect unlimited responses.
Flexible Survey Designer with Advanced Features - Ability to create surveys and design question/answer format with advanced functionality to filter criteria for recipient.
Tracking - Once survey has been created and sent, the system will show the status of the survey and provide the ability to follow up on surveys that have not been completed.
Reporting - Analytical reporting results that help summarize the results for each survey. In addition to the built in reporting, ability exists to export all information to Excel for further processing

Survey Features:

Multiple Survey Creation Options - Provides the ability to determine if the survey should run against calls in the system or the customer information. In addition to determining the context of the survey, a filter is available to further refine the definition of who is chosen for the survey.
Multiple Options for Sending Survey - The survey module has the option to send the survey you have created via email with a built in web link, or launched by phone.
Visual Survey Designer - The visual survey designer allows you to see the flow of questions and answers.
Flexible Scheduling - When do you want to survey? The answer is that it is up to you! The survey module empowers you to decide the timing – whether that be one time or every day.
A View into the Data - Once surveys have been sent, you can easily query and search for the results.