Depot Repair and Return Authorization Processing

PowerHelp's Depot Repair and RA / RMA processing module is a fully integrated module that allows a company to issue, track and control parts being returned for repair or being repaired in house. The process can be included anywhere in an organizations support or field service processes, meaning that as soon as an RA / RMA is needed a few simply mouse clicks and no re-keying of data starts the whole process.

As a completely web base application PowerHelp including the Depot Repair module allows for easy access for technicians based anywhere in the world.

PowerHelp Advantages:

• Supports Advance and Post Exchange Parts - Whether an organization uses advance shipping of good units or simply waits for units to come in; both methods are supported.
• Automated Monitoring of Outstanding Cores - User definable rules that allow definition of when returns are coming close, or are actually overdue, and the actions to be taken.
• Support for In-house and Third party Repairs  - The module allows not only repair by in-house technicians, with tracking of labor, parts used and expenses (if needed) as well as sending out the units to a third party for repair and return.
• Integrated Knowledge Management - The module can utilize the PowerHelp applications Knowledge Management module to both gather information about repairs and provide information learned to the technicians performing the repairs.
• User Definable Workflows  - Users can define the steps to be taken as part of the RA / RMA process, whether it is the steps that the agent setting up the RA / RMA has to take, to the ones a technician must take to physically perform the repair.
• Coordinated Management Overviews and Portals - PowerHelp's Depot repair portals allow for managers / supervisors to have a complete view of work expected, in process and completed within any depot center that they are given access to.

Module Feature Summary:

• Tracking and Auditing of
  • Labor Expended
  • Parts Used
  • Expenses incurred
  • Available field level audits for SARBOX and HIPPA audit compliance
• Support for Multiple
  • Depot Locations
  • Associated Warehouses
  • Currencies
  • In-house and Third Party repair teams
  • Repair and Return process step workflows
  • Billing Steps for large projects.
• Full Integration with
  • Support and Field Service Processes
  • Knowledge Management
  • Customer Entitlement Contracts
  • Customer Price Books for labor and parts
  • Pro-forma Billing
• User defined rules with automated monitoring and notification of processes compliance