PowerHelp Contract Management

PowerHelp's contract management module provides robust customer and vendor contracts that allow flexible billing options and highly configurable SLA setup with the ability to define item-specific terms and conditions. From high level contracts to drawdown's and subscriptions, we have a solution that will meet your requirements.

PowerHelp Advantages:

• Seamless Application of Customer Entitlements - Service Entitlement details such as SLA's, Billing Rules, etc. are automatically applied to service call flow based on customer-specific T's & C's, allowing your organization to ensure you are providing the right service to every customer.
• Focused Contract Management Center - Views that provide full 360 degree customer views with concise real time information relative to each customer's contracts, including lines of coverage, terms and conditions, and pricing information combined with call data to provide a complete picture of all related activities.
• Flexible Integrations - Our built in integration capability will allow you to import existing contract data into the application and also allow linkages to other systems such as ERP, Logistics, etc.
• Multiple Contract Options - Our contract module allows you to define several types of contracts – from traditional contracts to Drawdowns / Subscriptions based on a pre-purchased number of calls, quantity of hours or work performed against a cash retainer.

Contract Management Features:

• Integration with the Service Process - Information identified on the contract is passed onto the service call and automatically applied. These elements include: o Relevant Service Level Agreement – expectations for response and resolution times.
  • Customer Specific Holiday Calendar and Coverage Plans
  • Relevant Service Billing Data
  • Creation of Pro Forma Invoices
  • Debit relevant Service Ledgers (drawdowns / subscriptions)
• Flexible Billing Rule Definition - Billing rules define how the system would charge for labor, parts and expenses. It also allows the user to define non-billable Billing Rules as well as incident-based fixed price rules.
• Vendor Contracts and Warranties - In addition to capturing your customer's contract information, you also have the ability to define your relationship with vendors and warranties for equipment.
• Customer or Contract-specific Labor and Parts Price Books - Price Books allow you to define rules and data regarding Labor and Parts.
• Detailed Standard Contracts - Standard Contracts allow you to define Terms and Conditions, Sales Data, Pricing Information, and Payment Information all in one place.
• Drawdowns / Subscriptions - Subscriptions provide the ability to define services based upon pre-purchased number of calls, duration or dollar amount. Subscriptions have the flexibility to be one time or recurring such as monthly or quarterly.