PowerHelp® for Field Service allows organizations to plan, route, track, and dispatch service technicians in any service environment. Within most organizations a seamless transition from functionality to field service activities is an expensive integration of legacy systems but PowerHelp® for Field Service has positioned itself as cost-effective solution for these environments.
PowerMobile® provides real-time wireless connectivity between your office-bound operations and field engineers equipped with web-enabled mobile devices including PocketPC®, BlackBerry®, and various SmartPhone handheld units. Powerful, seamless integration to PowerHelp® and legacy ERP information allows critical enterprise information to be exchanged between the field and corporate operations directly at the point of service delivery.
PowerHelp® for Contact Center allows for any external service center, customer service, service provider, or human resources environment to dynamically manage information. PowerHelp® enables the management of multiple contact touch points including telephone, chat, email, wireless messaging, fax, Voice over IP (VoIP), and web collaboration with the ability to provide seamless support that carries across all touch points enables an organization to differentiate itself from its competition.
PowerHelp® for Sales Force Automation allows your business to track prospects from the initial marketing campaign throughout the sales pipeline. The ability to have real-time sales statistics with quick access graphs for easily accessible contact information is critical to your sales team's ability to forecast and close new business. PowerHelp® is an end to end customer relationship management solution. The PowerHelp® Sales Force Automation (SFA) combines best-in-class software with industry best practices.