Social CRM: Moving Beyond the Hype to Add Value to the Contact Center
April 21, 2011 at 2:00 PM EDTAbout Social CRM
With the advent of social media, technology for CRM contact centers has experienced more dramatic change within the past two years than it has since the release of the first help desk software packages over 15 years ago. For companies that are seriously evaluating new technologies, it can seem that a lot of hype surrounds Social CRM’s role in the contact center.
This is, however, one technology that is living up to expectations – when used appropriately, both public and private Social CRM tools can offer significant business value to today’s contact center. From dramatically improving the sharing of knowledge, to breaking down barriers, to boosting agent productivity, Social CRM delivers real benefits in the contact center.
About the Webinar
Gain the insight you need by attending Vertical Solutions, Inc.’s latest webinar featuring Kris Brannock, VP of Corporate Development.
Date: April 21, 2011
Time: 2:00 PM (EDT)
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