Contact Center Conference & Expo 2011
March 21-24, 2011
About the Event
Contact Center Conference & Expo 2011 is dedicated to advancing the call center professional and elevating the customer experience to center stage. The conference offers high-quality sessions, networking events, intriguing keynotes and a comprehensive vendor hall.
When: March 21-24
Where: Nashville, TN
For more information, visit http://www.contactcenter2011.com
sCRM's Role in the Contact Center
Join Vertical Solutions’ Kris Brannock at Contact Center 2011 to hear her presentation, "sCRM: Moving Beyond the Hype to Add Value to the Contact Center".
In this session, attendees will:
- Learn the difference between public social media tools -- such as Twitter, Facebook, and LinkedIn -- and private social media tools, and when and where each should be deployed
- Identify the benefits of social media in the CRM and contact center environment
- Discover how to integrate social media tools within your contact center or CRM environment
- View a demonstration of social media in the contact center
Listen to Kris Brannock's CC 2011 sCRM podcast
Vertical Solutions at CC 2011
Booth #: 102
Location: Tennessee Ballroom
Venue: Gaylord Opryland Convention Center
Visit our booth at the event and get a chance to win a $200 donation to the charity of your choice!
Pre-register with us now to get an additional chance to win.
We look forward to meeting you!
Learn how our software can help you reduce the costs of delivering service - Request a Live Demo
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