 Vertical Solutions Adds Scheduling Module to its PowerHelp Enterprise CRM SuiteFebruary 17, 2004 – Cincinnati, OH – Vertical Solutions, Inc. (VSI), a leading developer of Customer Relationship Management (CRM) software for support, field service, and sales environments, announced the general availability of their PowerScheduler / Dispatch Board module to enhance their PowerHelp Enterprise solution suite. The PowerScheduler / Dispatch Board allows security driven users to manage either internal or external dispatched service technicians. The Gantt like visual display board provides users the ability to plan, assign, reassign and / or reprioritize service requests. The field engineer locator functionality can allow for skills based routing of these service requests while the dispatch board also provides drill down capabilities into each request. "Prior to the purchase of PowerScheduler we had eight Service Coordinators each tracking the schedules of 25 - 35 Field Service Engineers (FSE's) on spreadsheets which created an abundance of manual communications," said James Crowl, Director of Call Centers and Support for ABB Automation. "PowerScheduler provides us with an open, web-based dispatch board that can be viewed by Operations Management so that they know the real-time schedules of their FSE's. Service Coordinators can use the FE Locator to find qualified resources for a particular customer job, even if the best-fit resource is outside of their local geography. Scheduling is faster and more efficient with this tool creating a stronger return on our investment." "Addressing a much needed industry void within the CRM marketplace, this module is cost effective, quickly deployed and fulfills a large portion of scheduling functionality without the costs involved with a third party tool and integration," About Vertical Solutions, Inc.Vertical Solutions, Inc. (VSI), develops, implements, and supports its Customer Relationship Management (CRM) software. VSI's focus on the latest WEB technologies allows for the improvement of software quality and implementation methodology across your enterprise. The PowerHelp software suite is a complete solution for call centers and help desks including sales force automation and mobile computing modules. VSI's business partners are located in Israel, Belgium and Australia with its North American offices located in Cincinnati, Dallas and New York. VSI was most recently awarded "2002 CRM Excellence Award" by Customer Interaction Solutions (CIS) Magazine for their exceptional work within their client base. For more information visit www.vertsol.com. |