 Service ManagementDownload a copy of Vertical Solutions, Inc. Announces VContactCenter, a Multi-Channel, Cloud-Based CRM Contact Center Management Solution Designed for Customer ServiceNew technology based on flexible, layered platform enables streamlined business process management, consistent multi-channel processing, and embedded social collaboration and sCRM with both public and private cloud computing options Cincinnati, OH — January 28, 2010 — Vertical Solutions, Inc. (VSI), a developer of service management solutions, announces VContactCenter, a cloud-based CRM Contact Center Management solution. Designed specifically for customer service applications, VContactCenter addresses the needs of internal contact centers, external/outsourced contact centers, and hybrid contact centers that require tight integration and seamless interaction among groups. VContactCenter is available in both public and private cloud options, enabling companies to take advantage of the rapid implementation and reduced management costs of cloud-based computing while offering the security and data migration capabilities of installed software. The powerful workflow engine enables contact center managers to develop, implement, and update business processes across all channels – phone, email, and web-based support – quickly and easily, with no I.T. intervention or costly customization. “Today’s contact centers are at the core of a business, driving revenue and building customer relationships. We designed VContactCenter from the ground up to make it easy for contact center managers to streamline every interaction, from commonplace to complex, and to grow with the company,” says Ron Wegmann, Sr., CEO of Vertical Solutions. “VContactCenter looks easy on the surface, offering contact center managers drag-and-drop functionality for creating business processes, delivering consistent multi-channel operations, and segmenting data. But behind the scenes, its platform-level technology performs complex functions swiftly and seamlessly, without expensive customization or I.T. intervention.” Key differentiators of VContactCenter include:
VContactCenter is a CRM Contact Center Management solution built on a cloud-based technology platform. Its unique, multi-channel capabilities enable companies to automate interactions between any entity, database, or group and deliver seamless, consistent support based on proven business processes. About Vertical Solutions, Inc. (VSI)Vertical Solutions, Inc., develops, implements, and supports best-in-class CRM Contact Center and Service Management solutions, including PowerHelp and its latest technology, VContactCenter. PowerHelp is a robust, modular application that offers in-depth functionality for Customer Support, Field Service, Sales/Marketing Automation, and Mobile environments. VContactCenter is a platform-based solution that enables internal, external, and hybrid contact centers to deploy proven CRM support processes via a flexible, cloud-based technology platform. Companies in a variety of industries and throughout the world use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. VSI’s applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI. The company’s customer list is 100-percent referenceable, and includes ACCO Brands (GBC), Reynolds and Reynolds, ABB, Inc., and A. O. Smith Water Products Co. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.V-ContactCenter.com or call 1.800.466.0238. |
