Vertical Solutions, Inc. Honored as a Recognized Innovator by Global Service and Support Associations
VSI acknowledged by AFSM and SSPA for Innovation in Streamlining Field Service SchedulesCincinnati, OH — October 21, 2008 — Vertical Solutions, Inc (VSI), a leading developer of Service Management software, announces it has been named a Fall 2008 Recognized Innovator finalist by the Association for Services Management International (AFSMI) and the Service & Support Professionals Association (SSPA). Vertical Solutions, Inc. honored for Innovation in Streamlining Field Service Schedules, was featured at the Winning Service Strategies in a Shifting Global Economy conference today in Las Vegas.
Winners and finalists were selected by a panel of judges, including industry experts, AFSMI and SSPA members and Vice President of Technology Research John Ragsdale.
"SSPA and AFSMI Research focused on a topic becoming a common boardroom conversation today: how companies can shrink their corporate carbon footprint through ‘green’ initiatives. While the primary focus of most corporate green projects has been reducing electric consumption, these awards center on processes and technologies specific to support, such as virtual support operations, reducing field service visits, and field service schedule optimization. We're delighted to honor Vertical Solutions as an industry leader who is embracing green support initiatives," said Ragsdale.
The Innovation in Streamlining Field Service Schedules finalist designation recognizes Vertical Solutions, Inc. as a provider of innovative technology that streamlines the scheduling and dispatch of field resources, increasing productivity for onsite appointments and ensuring the right mix of parts and skills are included to eliminate return visits.
“Vertical Solutions is pleased to be named a Recognized Innovator by the AFSMI and SSPA,” says Ron Wegmann, Sr., CEO, Vertical Solutions. “It’s important to note that ‘green’ initiatives are good for more than just the environment; they also can help companies with field service teams save money and improve customer service. We’re proud of the ways that our PowerHelp support and service solutions promote high-quality business practices.”
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. develops, implements, and supports best-in-class CRM Contact Center and Service Management solutions, including PowerHelp® and its new generation technology solutions, VContactCenter™, for internal, external, and hybrid contact centers, and VServiceManagement™, for customer support, field service, and mobile environments. It also develops, implements, and supports patient services technology solution VHealthTracker™. These application systems are built on a SOAcompliant, cloud-based technology platform and are delivered as a service or onpremise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.
Learn how our software can help you reduce the costs of delivering service - Request a Live Demo
Stay Connected
Follow us on Twitter, Facebook, and LinkedIn, or join our mailing list.
