 Vertical Solutions, Inc.'s PowerHelp Software Awarded CRM Excellence Award from Customer Interaction Solutions MagazineCincinnati, OH — May 18, 2007 — Vertical Solutions, Inc. (VSI), a leading developer of customer-experience management solutions, announces that its software, PowerHelp, has received a CRM Excellence Award from Technology Marketing Corporation's flagship publication, Customer Interaction Solutions. The Eighth Annual CRM Excellence Awards winners were chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all-encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Awards are based on hard data, facts and numbers demonstrating the improvements that the winner's product has made in a client's business. "The CRM Excellence Awards are highly distinguished awards recognizing those companies that have proven to be true CRM partners to their customers and clients. Winners demonstrated to the editors of Customer Interaction Solutions that their products and services substantially improved the processes of their clients' business," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "Vertical Solutions is honored that our PowerHelp software has received this award from Customer Interaction Solutions," says Ron Wegmann Sr., CEO of Vertical Solutions, Inc. "Our customers tell us that PowerHelp improves their relationships with their customers, and thereby builds their businesses, but we are gratified that our efforts have received this independent recognition from one of the industry's leading publications." PowerHelp is a next-generation, web-based technology that enables any external service center, customer service, service provider, or human resources environment to dynamically manage information. Its open platform helps contact centers combine various contact channels from different vendors and technology into a single view while providing seamless support that carries across all touch points in an organization. To see the complete list of winners for the Eighth Annual CRM Excellence Awards, visit http://www.tmcnet.com/news/2007/05/18/2637332.htm About TMC Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com. About Vertical Solutions, Inc. (VSI)VSI develops, implements, and supports its award-winning PowerHelp suite of customer-experience management software solutions. PowerHelp is a robust, modular application that offers in-depth functionality for Customer Support, Field Service, Sales and Marketing Automation, and Mobile environments. Companies in a variety of industries and throughout the world use PowerHelp to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. PowerHelp is flexible, integrates easily with legacy systems, and offers one of the industry's fastest deployment times, all of which contribute to its low total cost of ownership and high return on investment. The company's customer list is 100-percent referenceable, and includes General Binding Corporation (GBC), Reynolds and Reynolds, ABB Automation, and A. O. Smith Water Products Co. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. Fast ... Powerful ... Guaranteed. For more information, visit http://www.VerticalSolutions.us or call 1.800.466.0238. Contacts:Carmen Annis, Marketing Alison Harris |