Vertical Solutions Commercially Releases PowerHelp IT PowerHelp IT for Business Service Management
June 9, 2005 - Cincinnati, OH - - Vertical Solutions, Inc. (VSI), a leading developer of IT Service Management and Customer Relationship Management software announced the latest edition and re-launch of their PowerHelp Enterprise product suite. The external relationship suite will now be marketed under the "PowerHelp CRM" name while an innovative internal IT management suite will be marketed as "PowerHelp IT" which is aligned with the Business Service Management (BSM) and ITIL philosophy and processes.
PowerHelp Enterprise includes several enhancements to help companies manage both internal (employee) and external (customer) touch points and workflow across their enterprise or within individual groups.
PowerHelp I.T. for Business Service Management is a leading edge business centric IT solution that provides a "dollar and cents" view of their business in relation to IT as a whole. PowerHelp IT is focused on providing a business relative solution in relation to the "delivery of services" and also Sarbanes-Oxley initiatives.
PowerHelp CRM for Customer Service for contact centers proactively manages your support efforts and now offers project management, mobile solutions, survey options, and extensive knowledge management capabilities to better enhance a customer's experience.
PowerHelp CRM for Sales and Marketing offers a complete sales force automation solution including advanced quote processing, an extensive dealer access portal, and a marketing event management portal for business development groups.
"With the tremendous amount of research and development VSI has put into the PowerHelp solution over the past few years, we believe that this re-launching effort better positions us and aligns our increased functionality with the markets we have entered. We have the proven ability and technology to be an enterprise wide CRM or BSM solution or be a best of breed, stand alone solution for groups within an organization."
-Ron Wegmann, Sr., CEO and President of VSI
About Vertical Solutions, Inc.(VSI) www.PowerHelpCRM.com or www.PowerHelpIT.com VSI develops, implements, and supports its award winning PowerHelp software suite. VSI's focus on the latest web technologies allows for the improvement of software quality and implementation methodology across your enterprise. With fast, cost effective, and business practical solutions and services, VSI values its long-term customer relationships and creates profitable bottom line and invaluable return on investment (ROI). VSI's business partners are located in Israel, Belgium, Bermuda, and Australia with its North American offices located in Cincinnati and Dallas.
Marketing Department
Vertical Solutions, Inc. (VSI)
Marketing@vertsol.com
PH: +1 513.891.7997