Vertical Solutions Expands Channel Partners Adds Apex Technologies
January 7, 2003 – Cincinnati, OH – Vertical Solutions, Inc. (VSI), an Aberdeen Group award winning implementer and developer of Customer Relationship Management (CRM) software for help desk, customer service, and sales organizations, announced that Apex Technologies has chosen their completely web-based PowerHelp Millennium product suite as their support and sales automation tool of choice.
Apex Technologies has implemented VSI’s completely web-based PowerHelp Millennium internally and have also reached an agreement to become a value added reseller (VAR) for VSI in the northwestern United States. PowerHelp Millennium’s ease of customization, open technology platform, and modular design will allow Apex Technologies to quickly create value for their current and future customers. Both external and internal support groups will have the ability to form a single point of contact for all help desk and customer requests, while allowing sales environments to manage all prospective and current customers.
"As our customer base has grown rapidly we have found it increasingly more challenging to maintain the level of service our customers have come to expect. PowerHelp Millennium has allowed our organization to offer better than ever support and customer service to our clients and maintain tighter customer relationships. We are now pleased to be able to offer this best of breed solution to our customers and partners. We are committed to finding and implementing powerful and easy to use technology products that solve business problems. We believe we have found an excellent fit in VSI’s products."
-Scott Putnam, CEO of Apex Technology Management
"The business relationship with Apex Technologies evolved quickly into a strategic partnership due to the strength of the PowerHelp Millennium solution. Both companies believe in long term customer relationships and this agreement will allow Apex Technologies to provide tightly integrated solutions and enhance their customers’ experience."
-Ron Wegmann, Sr., CEO and President of VSI
About Vertical Solutions, Inc. VSI develops, implements, and supports its award winning PowerHelp Millennium software. VSI’s focus on the latest web technologies allows for the improvement of software quality and implementation methodology across your enterprise. With fast, cost effective, and business practical solutions and services, VSI values its long-term customer relationships and creates profitable bottom line and invaluable return on investment (ROI). VSI’s PowerHelp Millennium software suite encompasses call center, help desk, sales force automation, and mobile computing products. VSI's business partners are located in Israel, Belgium and Australia with its North American offices located in Cincinnati, Dallas and New York. VSI was most recently awarded the 2002 "Top Ten CRM Implementation Award" by the Aberdeen Group. For more information visit www.vertsol.com.
About Apex Technologies Management, Inc. Apex Technology Management is a full service systems integrator based in Redding, CA. It provides support for Microsoft, Novell, Citrix, Mitel and Cisco products in networks from single to multiple locations. Among its clients are legal, medical, accounting and banking interests throughout Northern California. Apex is founded around the principal of solving business challenges with best of breed technology solutions. For more information visit www.apextmi.com