 Vertical Solutions, Inc.'s PowerHelp Product Suite Receives 2007 Product of the Year Award from Customer Interaction Solutions MagazineCincinnati, OH — December 19, 2007 — Vertical Solutions, Inc. (VSI), a leading developer of Customer Experience Management software, announces that its PowerHelp Product Suite, has received a 2007 Product of the Year Award from Technology Marketing Corporation's Customer Interaction Solutions Magazine. The Product of the Year Awards winners were chosen on the basis of their commitment to quality and excellence as a solution that benefits the contact center experience, as well as delivers ROI to the companies that use them. Customer Interaction Solutions is the leading publication covering CRM, call centers, and teleservices. "I am pleased to honor the hard work and accomplishments of Vertical Solutions, and look forward to more innovative solutions from them in the future," says Nadji Tehrini, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "Vertical Solutions is honored that our PowerHelp software continues to be recognized by Customer Interaction Solutions," says Ron Wegmann Sr., CEO of Vertical Solutions. "We continue to focus on delivering value with exceptional functionality while reducing TCO to our call-center and field service customers, and are proud to be selected a Product of the Year Award winner." PowerHelp is a next-generation, web-based technology that enables any external service center, customer service, service provider, or human resources environment to dynamically manage information. Its open platform helps contact centers combine various contact channels from different vendors and technology into a single view while providing seamless support that carries across all touch points in an organization. The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions' 2007 Product of the Year Awards, please visit www.tmcnet.com. About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer About Vertical Solutions, Inc. (VSI)VSI develops, implements, and supports its award-winning PowerHelp suite of customer-experience management software solutions. PowerHelp is a robust, modular application that offers in-depth functionality for Customer Support, Field Service, Sales and Marketing Automation, and Mobile environments. Companies in a variety of industries and throughout the world use PowerHelp to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. PowerHelp is flexible, integrates easily with legacy systems, and offers one of the industry's fastest deployment times, all of which contribute to its low total cost of ownership and high return on investment. The company's customer list is 100-percent referenceable, and includes General Binding Corp., Reynolds and Reynolds, ABB Automation, and A. O. Smith Water Products Co. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. Fast ... Powerful ... Guaranteed. For more information, visit http://www.VSI-PowerHelp.com or call 1.800.466.0238. Contacts:Carmen Annis, Marketing Alison Harris |