Logic Communications uses PowerHelp® for Reselling

PowerHelp CRM is a Logical Choice for Bermuda Reseller

Thousands of users worldwide have chosen PowerHelp CRM to help them improve their customer relationships while effectively managing ongoing business processes. But one of the ways that PowerHelp CRM stands out is in its low cost of integration – many CRM deployments fail because the cost of deployment services far outstrip the cost of the product, and budgets run dry. As Logic Communications discovered, PowerHelp CRM stands out not only for its exceptional features and functionality, but for its low cost of deployment.

Logic Communications is Bermuda’s foremost provider of fullspectrum, technologybased solutions for business problems. Logic provides corporate and residential Internet products, voice over IP long distance and PBXbased solutions, global private networking, hardware and software, and a full suite of professional IT consulting services. In 2003, the company realized it needed to install a CRM system to help it manage its growing business, and started the process of selecting a package.

The company knew there were many applications to look at, and developed a list of important features and functions. It had an additional concern that other USbased companies don’t share: because it is based in Bermuda, it realized that it would be costly to fly consultants to its location to manage the installation and integration process.

Logic Communications evaluated more than a halfdozen CRM solutions to use internally before choosing PowerHelp CRM from Vertical Solutions. The product met its needs with its full functionality and ease of integration, but the company was pleasantly surprised to discover the low cost of implementation for PowerHelp CRM.

“Many of the CRM solutions we evaluated required extensive professional service fees for successful implementation – often upwards of 10 times the initial product price. PowerHelp CRM offered us outofthebox functionality with minimal customization,” says Tom Hill, senior business development manager, Logic Communications. “PowerHelp CRM has the functionality that we need, is easy to use, and has a very low ratio of service to product costs – typically, the ratio is onetoone, or less.”

Logic Communications realized that the professional service fees for PowerHelp CRM customer deployments typically cost less than the product itself, and approached Vertical Solutions about reselling the entire suite of solutions throughout Bermuda. The company has sold PowerHelpCRM to KPMG Bermuda and a major reinsurance company located on the island. In addition to the dozens of prospects on its list, Logic also plans to demonstrate the product line in several other Caribbean countries.

“We’re excited to expand our business by working with Logic Communications. As a customer, Logic understands the ease of integration and full capabilities of our products; as a reseller partner, it is able to communicate those features to a new region of prospective customers,” says Ron Wegmann Sr., CEO of Vertical Solutions. “Logic is a wellrespected IT solutions provider and we’re pleased to be its partner.”

About PowerHelp®

By developing technology based on two decades worth of experience in field service and support, VSI’s PowerHelp, with its unified architectural design, provides a “closed loop” process that leverages and consolidates critical sales, contact center, and field service information across the enterprise. An integrated mobile solution extends the competitive advantage to the field with quick, efficient, and timely information that enhances the customer experience. PowerHelp customers include ABB Automation, GBC Division of ACCO Brands, Rubbermaid, and Mitsubishi.

About Vertical Solutions, Inc. (VSI)

VSI develops, implements, and supports its award-winning PowerHelp suite of customer-experience management software solutions. PowerHelp is a robust, modular application that offers in-depth functionality for Customer Support, Field Service, Sales and Marketing Automation, and Mobile environments. Companies in a variety of industries and throughout the world use PowerHelp to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. PowerHelp is flexible, integrates easily with legacy systems, and offers one of the industry’s fastest deployment times, all of which contribute to its low total cost of ownership and high return on investment. The company’s customer list is 100-percent referenceable, and includes General Binding Corp., Reynolds and Reynolds, ABB Automation, and A. O. Smith Water Products Company. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. Fast ... Powerful ... Guaranteed.