ABB, Inc.
(Manufacturing Industry)
With annual sales over $6 billion, ABB is a global leader in process control equipment and instrumentation. ABB Automation Service motto is "Total Customer Satisfaction…Make it Happen." In addition, ABB makes it happen with PowerHelp. ABB showcases PowerHelp as their leading-edge tool for global support of over 55,000 internal and external customers.
Man-hour tracking for information critical to recognition of shifts in service trends and for making service level decisions. The ability to track downloads, service contracts and auto-email customers based on specific criteria as ABB further enhances the global capabilities of its support center.
"VSI is very responsive to our technical and business needs. They have also extended extraordinary efforts to help us complete the PowerHelp implementation and integration projects by applying the appropriate resources and providing direct access to their experts when required"
-James Crowl, Global Vice President of Service, ABB, Inc.
Additional Resources:
For more information on ABB Inc. visit www.abb.com
