Corporate Overview

The Challenge…
In an age where customer demands change at the speed of light, more and more companies are realizing the crucial need for advanced business tools and technologies to help improve their customer service. Vertical Solutions, Inc. (VSI) is the business partner you need to keep current on your customer technology applications and to stay ahead of your competition.

VSI specializes in developing, implementing, and supporting customer-experience management software solutions, including customer service, customer retention, field service, mobile environments and sales and marketing automation.

VSI is proud to offer your company PowerHelp, the most innovative, high-tech customerrelationship management system available on the market today. PowerHelp enables your company and employees to work as efficiently as possible; whether in the office or out in the field. With PowerHelp, your employees will have complete, uninterrupted access to your customer database all over the world. Better still, our state-of-the-art technology is extremely flexible and immediately adaptable to your company’s current system. It works for you – not against you.

Perhaps, most importantly, we value long-term relationships. It is how we’ve built our business success over the last two decades. Trust that our service to your company will not end once we’ve implemented the PowerHelp technology.

We’ll be there to support and service your needs as well as the needs of your customers long into the future. As customer needs and technological obstacles arise, know that we’ll still be there for you to provide even more innovative, ground-breaking solutions.

Here are just a few of the companies that we continue to support and service today:

  • General Binding Corporation (ACCO Brands)
  • Reynolds & Reynolds
  • ABB, Inc.
  • A. O. Smith
  • Sento Corporation
  • Rubbermaid
  • Mitsubishi

VSI Business Objectives:

  • Deliver immediate, feasible solutions vs. long term, high cost ERP implementations
  • Offer configurable components for field service, customer service, and sales and marketing
  • Ensure successful implementations via Key Performance Indicators (KPI)
  • Enable customers to align competitively without major internal technology transformations

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