Customer Return On Investment

Executives and Management want to know:

  • What do their current customers say about their implementation and support services?
  • How long until the software pays for itself?
  • What kind of productivity increases will this vendor commit to?
  • How will an "open platform" application lower integration costs?
  • Why this particular application?
  • Can we implement module by module to recognize cost savings more quickly?

What Service Executives have learned about PowerHelp:

  • With PowerHelp as their core service support application, ABB estimates annual labor savings alone of over $425,000 a year.
  • The leading provider of automotive dealers’ software and services with over 600 customer service agents, has become a profit center by systematically implementing PowerHelp modules such as Customer and Dealer Portals.
  • A leading hardware manufacturer saw a 31% decrease in "hold time" for customers while improving the quality of life for technology specialists so that "they feel like technology specialists."
  • By raising service levels and consolidating support tools with PowerHelp, this energy and automation company began solving 80% of all customer inquiries on the first call.
  • With implementing PowerHelp in both support and sales environments, this leading networking and hardware distributor realized their ROI projections within nine months of their "go live" date.