ABB Automation Service: (Manufacturing Industry)
With annual sales over $6 billion, ABB is a global leader in process control equipment and instrumentation. ABB Automation Service motto is "Total Customer Satisfaction…Make it Happen." And ABB makes it happen with PowerHelp. ABB showcases PowerHelp as their leading-edge tool for global support of over 55,000 internal and external customers.
Man-hour tracking for information critical to recognition of shifts in service trends and for making service level decisions. The ability to track downloads, service contracts and auto-email customers based on specific criteria as ABB further enhances the global capabilities of its support center.
"VSI is very responsive to our technical and business needs. They have also extended extraordinary efforts to help us complete the PowerHelp implementation and integration projects by applying the appropriate resources and providing direct access to their experts when required"
-James Crowl, Global Vice President of Service, ABB Automation Service
Sento: (Outsourcing / Service Provider)
Sento specializes in Right Channeling, a proven methodology designed to optimize customer contact solutions to enhance brand loyalty, improve customer satisfaction, drive business initiatives and reduce service costs.
Our flexible, custom solutions leverage Right Channeling to ensure that companies make informed choices for multi-channel communication that support their business goals and customer expectations.
Through our proprietary Customer Choice Platform we offer comprehensive professional services and tools for customer acquisition, customer service and technical support. Companies can select communication channels from a range of integrated live support and web-enabled self-help applications that combine voice, chat, email and web forums.
We deliver customer contact solutions in 19 languages to industry-leading clients worldwide including Overstock.com, McAfee, Philips, Thomson, AON Warranty Group, and LensCrafters.
"The Vertical Solutions' PowerHelp solution allows our customer service and technical support representatives quick and easy access to product knowledge so that they spend their time solving problems and not digging for information that may or may not be there."
- Steve Fulling, CIO, Sento Corporation.