At Vertical Solutions, we’re interested in what drives your business – and what’s to come. Follow along as we explore the Industrial Internet of Things, ERP, Big Data, and even Minecraft and how they impact field service revenue, customer satisfaction, and your ability to generate new services.
Servitizing IoT will Unlock New Business Models for Field Service
It won’t be long before IoT will become part of our computing fabric. Sensors are being placed on many parts during the manufacturing process so that it’s not just one sensor creating an alert (like [...]
3D Printing Creates New Possibilities for Industrial Internet of Things
I went to the Chief Executive Network’s Smart Manufacturing Summit wondering what new things I would learn about the Industrial Internet of Things (IIoT) and Additive Printing (3D Printing). In addition to a holistic overview [...]
Microsoft’s $2.5B Minecraft Acquisition Spotlights a Hidden Gem: Field Service Technology
With its $2.5B acquisition of Minecraft, Microsoft has a lot on its plate. One thing that may not be on its mind is field service technology…or is it? If you follow the complicated path through [...]
Could the Glue of the Internet of Things be Field Service?
Information about the Internet of Things (IoT) has been coming so quickly that it’s a bit overwhelming to take stock of where field service plays in this arena. We know it’s related. We can feel [...]
Step Outside the Box: The New Imperative for Service & Manufacturing
A client recently asked us, “How do we rank when it comes to innovation? If you were to benchmark our organization against your best customer, where would we fall?” It took us a few minutes, [...]
Isn’t Big Data Just Data? Why All Things Post-Sale Have “Big” Implications
One of the more interesting comments regarding big data during a recent Gartner conference was that customers aren’t necessarily talking about big data — analysts and vendors are. This is bringing the big data question [...]
You Can’t Put Your Finger On It – But You’re Losing Post-Sales Service Revenue
You’re losing revenue. Often times you may even have ideas where you’re losing it. In these days where products are increasingly commoditized, post-sales service has become a key strategy in regaining lost revenues. Could it [...]
The Field Service Secret Weapon: FSM Automation for Entitlements
It used to be that CRM Field Service Management (FSM) meant managing the entire service process, from taking a service request/work order, asking diagnostic questions, scheduling an engineer – hopefully via an optimized process, to [...]
What a Re-Tweet Really Means to Your Customer and Field Service Business
For those of you who are hesitant to trust Twitter as a business benefit, I understand. You type up a 140-character message, put a few # tags on it so people can search on it, [...]
Why Field Service Has the Upper Hand When it Comes to Social Collaboration
Social blogger and management consultant Brian Vellmure, says that the one remaining competitive advantage is the customer experience “How Social Technologies Contribute to a Better Customer Experience“. And he’s right when he says that Customer [...]
Hush! “Social” in Customer and Field Service Can Be a Bad Word
Just about every guru involved with customer service has something to say about the role of social media, and often imply that companies must participate in social CRM in order to be considered relevant. Yet interestingly, [...]