A New Era in Post-Sales and Field Service
Field service and post-sales service have become front and center as companies recognize their power in building customer relationships and driving new revenue streams. Your customers demand an excellent customer experience – you must constantly innovate with new solutions and enhanced service levels. At the same time, you must tightly manage every aspect of operations – from complex warranty support and entitlements to field service management and contact center operations. We have the technology you need to deliver the best customer experience, on the phone and in the field, mobile and desktop, online and in person.
Whether you are interested in creating new services to capture the opportunity of the Internet of Things, or need to control entitlement management, we can help. We deliver the comprehensive solutions you need to grow your service business.
Learn more about our multi-channel, cloud-based solutions that help you maximize revenue, minimize operating cost, increase customer retention, and create a post-sales service organization to compete and succeed in this new era.
From Our Blog
It won’t be long before IoT will become part of our computing fabric. Sensors are being placed on many parts during the manufacturing process so that it’s not just one sensor creating an alert (like [...]
Aftermarket service management solution recognized as a leading offering for early adopters pursuing digital transformation Cincinnati, OH — March 28, 2017 — Vertical Solutions, Inc. (VSI), a developer of field service management and customer experience [...]