About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. develops, implements, and supports best-in-class CRM Contact Center and Service Management solutions, including PowerHelp and its new generation technology solutions, VContactCenter™, for internal, external, and hybrid contact centers, and VServiceManagement™, for customer support, field service, and mobile environments. These application systems are built on a SOA-compliant, cloud-based technology platform and delivered as a service or on-premise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI.
Companies in a variety of industries and throughout the world use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. VSI’s applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI. The company’s customer list is 100-percent referenceable, and includes ACCO Brands (GBC), Reynolds and Reynolds, ABB, Inc., and A. O. Smith Water Products Co. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, call 1.800.466.0238 or +1.513.891.7997.
PowerHelp is a best-of-class service management software suite that improves service response and resolution times, reduces the costs of delivering service, and captures actionable data. PowerHelp integrates easily with legacy systems, and offers one of the industry's fastest deployment times, all of which contribute to its low total cost of ownership and high return on investment.
The PowerHelp Suite of service management software solutions includes:
Manage, service, and support your customers while automating sales and marketing to form a "closed-loop" process for your business.
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